Refund Policy

1. Refund Types

Refund Type	Timeframe	Conditions
Full Refund	5–7 business days after item received	Item returned in original condition, defective product, wrong item sent
Partial Refund	5–7 business days after item received	Item returned with minor signs of use, missing accessories, or without original packaging
Store Credit	Issued within 1–2 business days	At customer's request instead of monetary refund; no expiry date
Order Cancellation Refund	3–5 business days	Order cancelled before shipment — full refund to original payment method

2. Refund Processing Timeline

Once an approved return is received and inspected:

· Inspection: 1–2 business days upon receiving the returned item

· Refund initiation: Within 3 business days of passing inspection

· Credit card refunds: 3–5 additional business days to appear on your statement (depends on your bank)

· Debit/Interac: 3–5 business days

· Total expected time from delivery of return to refund on statement: 7–14 business days

3. Order Cancellations

· Orders can be cancelled at no charge before they are dispatched from our warehouse.

· To cancel an order, contact us immediately at (800) 976-5076 or support@redsavings.ca with your order number.

· Once an order has been shipped, it cannot be cancelled — the standard return process applies.

· Special order items cannot be cancelled once the order is placed.

4. Defective or Incorrect Products

If you receive a defective or incorrect product:

· Contact us within 24 hours of delivery with photos of the item and your order number.

· We will arrange a replacement shipment or issue a full refund — your choice.

· No return shipping costs will be charged to you in these cases.

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