Return & Refund Policy
RedSavings.ca is a trade name of Champion Products Corp., 850 Division Rd, Windsor, Ontario N8W 0A5, Canada. Toll free (800) 976-5076 · support@redsavings.ca
These are the complete return and refund terms for every order placed on RedSavings.ca. The same terms appear in our checkout policies. Last updated 26 August 2026.
1. Return window
You may request a return within 14 days of delivery. Items must be unopened, unused and in their original packaging with labels intact.
2. Items that cannot be returned
- Chef equipment, and any item marked Final Sale or Clearance on its product page
- Special order items, marked Special Order on the product page
- Cleaning chemicals, sanitizers and disinfectants once opened
- Food-contact disposables (plates, cups, containers) once opened
- Items that have been used, assembled or installed
- Items with removed or damaged original packaging or labels
- Perishable and temperature-sensitive products
Where an item is excluded, this is stated on the product page before you add it to your cart.
3. How to start a return
- Call (800) 976-5076 or email support@redsavings.ca with your order number and the reason for the return.
- We issue a Return Merchandise Authorization (RMA) number within 1–2 business days.
- Pack the item securely in its original packaging and write the RMA number on the outside of the box.
- Once we receive and inspect the item, your refund is processed as set out in section 6.
4. Who pays return shipping
- Our error (wrong item sent, or a defective product): we provide a prepaid FedEx label and pay the return shipping.
- Change of mind or wrong item ordered: you pay the return shipping. We recommend a trackable service; we cannot refund items lost in transit on the return leg.
5. Restocking fee
A restocking fee of up to 15% may apply to returns of large equipment (floor scrubbers, vacuums, extractors, burnishers). No restocking fee applies where the return is due to our error or a verified product defect.
6. Refunds
| Refund type | Timing | When it applies |
|---|---|---|
| Full refund | 5–7 business days after we receive the item | Returned in original condition, defective product, or wrong item sent |
| Partial refund | 5–7 business days after we receive the item | Minor signs of use, missing accessories, or packaging not original |
| Store credit | 1–2 business days | At your request instead of a monetary refund. No expiry date. |
| Cancellation refund | 3–5 business days | Order cancelled before it shipped |
Refunds are issued to the original payment method only. We do not issue cash refunds or refunds to a different payment method. Timeline once an approved return reaches us: inspection 1–2 business days, refund initiated within 2 business days of passing inspection, then 3–5 business days for your bank to post it. Total 7–14 business days.
7. Damaged or incorrect items
Contact us within 48 hours of delivery with photographs of the item and your order number. We will send a replacement or issue a full refund — your choice — and you pay no return shipping.
8. Cancelling an order
- Orders can be cancelled free of charge any time before they leave our warehouse. Call (800) 976-5076 or email support@redsavings.ca with your order number.
- Once an order has shipped it cannot be cancelled and the standard return process applies.
- Special order items cannot be cancelled once the order is placed.
9. Promotional orders
Items bought with a promotional code are refunded at the price actually paid. Promotional codes cannot be reissued after a refund.
Questions about a return? Call (800) 976-5076 or email support@redsavings.ca, Monday to Friday, 8:00 am to 5:00 pm Eastern Time.
