Return Policy

 

1.  Return Eligibility Window

We accept returns under the following conditions:

14-day 

·         All items must be in their original packaging, unopened, and unused.

2.  Non-Returnable Items

The following items cannot be returned:

·         Chemical products (cleaning chemicals, sanitizers, disinfectants) — once opened

·         Food-contact disposables (plates, cups, containers) — once opened

·         Clearance or final sale items (marked 'Final Sale' on the product page)

·         Special order items (marked 'Special Order' on the product page)

·         Items that have been used, assembled, or installed

·         Products with removed or damaged original packaging or labels

·         Perishable or temperature-sensitive products

3.  How to Initiate a Return

Step

Action

Details

Step 1

Contact Us

Call (800) 976-5076 or email support@redsavings.ca with your order number and reason for return

Step 2

Receive RMA

We will issue a Return Merchandise Authorization (RMA) number within 1–2 business days

Step 3

Ship the Item

Pack the item securely in its original packaging and write the RMA number on the outside of the box

Step 4

Refund Issued

Once we receive and inspect the item, your refund will be processed within 5–7 business days

 

4.  Return Shipping Costs

·         If the return is due to our error (wrong item sent, defective product), RedSavings.ca will cover the return shipping cost by providing a prepaid FedEx label.

·         If the return is for any other reason (change of mind, ordered wrong item), the customer is responsible for return shipping costs.

·         We strongly recommend using a trackable shipping method. RedSavings.ca is not responsible for items lost in transit on return shipments.

5.  Restocking Fee

·         A restocking fee of up to 15% may apply to large equipment returns (floor scrubbers, vacuums, extractors, burnishers).

·         No restocking fee applies for items returned due to our error or a verified product defect.